FREQUENTLY ASKED QUESTIONS
I understand you may have some questions about our products and the processing of your order.
I have included below some frequently asked questions, but if you can’t find the answer to your question, please contact my team Monday to Friday at firstname.lastname@example.org.
Although we aim to respond to each enquiry as soon as possible, please allow 2-3 business days for one of our team members to get back to you. Our office hours are 10am – 4pm AEST, Monday – Friday.
SHOPPING WITH US
How long will my order take to process?
Most items are immediate dispatch; however, we often do pre-orders with new products, so please check the product description before ordering.
Although we dispatch daily, please note that your order could take a few days to ship due to the volumes of orders received. For urgent orders, please contact email@example.com.
Please refer to your product listing for the estimated arrival or release date of products. Once products are received, your order will be dispatched within 36 hours.
How is the item shipped?
All orders will be shipped via Australia Post or Sendle with tracking sent directly to your email. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your order's journey.
Do you ship internationally?
Yes! We certainly do! While we do ship internationally, all customs, import fees and taxes remain the customer's responsibility.
What does Processing/Completed mean on my online order?
Once you have submitted your order, it will display as ‘Processing’ while our team works to prepare your order for delivery. When your order is ‘Completed’, your order has been dispatched.
How can I track my order?
You will receive an email directly from either Australia Post or Sendle with your tracking information. Alternatively, you may contact us at firstname.lastname@example.org, and we will be happy to help you locate your order.
I haven’t received my order, what do I do?
You can use your Australia Post email to track the location of your order. If your order shows no updates or delays, please contact the postal service or email us at email@example.com with your order number and tracking.
What do I do if I have received a product and it does not fit?
Please contact us at firstname.lastname@example.org to organise an exchange.
We are so confident that you will love your BellyBiz Shapewear product that we offer you:
30-day money-back should you have a change of mind or decide this item is not for you. Please see our "returns and refunds" policy for more information.